DVLA to consider if its workforce strategy is aligned to and supports supply with the eyesight and degree of ambition established out in the new company approach as well as Doing the job toward headcount rationalisation the place achievable by means of efficiencies, digitisation and dealing methods to compliment authorities approach. ​

My tips are meant to come up with a good contribution on the DVLA’s capacity to grasp the opportunities and meet the difficulties efficiently. I feel now is the time for DVLA to established a Daring and extensive-time period eyesight - one that seeks to create a ahead wondering, shopper focussed, digitally enabled and agile organisation.

Although the DVLA CEO and Board, led with the Chair, must continue to engage in a strategic stage With all the department appointing a non-govt sponsor director to your Board would offer additional resilience and aid on the CEO and complete Board in its relationship with DfT and alignment with ministerial priorities.

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Skills demanded to maintain and aid legacy programs are much less popular and DVLA (With all the assist of DfT) have to prioritise cutting down the use of legacy programs where by achievable. With advancements in know-how DVLA demands consistent planning of the skills it calls for.

Think about producing an extra scenario for funds expense from HM Treasury by using a demonstrated extensive-time period return. ​

superior continuous advancement within the efficiency in the printing operations to drive down fees and strengthen environmental sustainability

The review observed Are living customer interactions and pointed out inefficiencies in the procedure. This was backed up by lots of conversations with stakeholders like clinical charities who definitely have experienced contact with the method, and who received a significant range of queries from customers navigating the support.

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- action two: the Board continuing to apply problem and ambition to the operate that is underway while in the customer Get hold of centre to speed up progress in direction of a far more totally integrated shopper expertise, specially for customers with sophisticated challenges​

assure a successful, mutually respectful Doing the job relationship throughout DfT and DVLA electronic and analytical functions, exactly where very best practice is shared, and communities of observe prosper​

Dashboard: Frequently obvious in the windshield from the surface, on the bottom corner of the motive force’s aspect.